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5 year warranty

EIZO Medical Monitor Warranty Procedure

UK and Ireland

Was the EIZO monitor purchased less than 21 days ago (3 calendar weeks)?
Yes - Go to point 1
Or
Was the EIZO monitor purchased more than 21 days but is still within warranty?
Yes - Go to point 2

21 Day Warranty

In the event an EIZO monitor develops a fault within 21 days (3 calendar weeks) from date of sale, according to the initial EIZO Invoice, the monitor is covered under the DOA (Dead on Arrival) swap-out cover. This cover allows for a new EIZO monitor to replace the faulty unit.

Please follow subsequent procedures:

  1. The owner shall report the fault, within the 21 days, to the EIZO Customer Support Department via email to uktechnicalsupport@eizo.com , giving detailed description of fault, return address (including department), contact name and telephone number and unit serial number
  2. The EIZO DOA Agreement Form must be completed and signed by owner to the effect that should any damage (other than the reported fault) be sustained e.g. a scratched screen, then a charge may be incurred for repair or against the replacement. The process will not commence before our receipt of this signed form
  3. We will arrange collection of faulty goods
  4. A Return Authorisation Number (RAN) and Returns address will be provided – which must be clearly marked on all returned goods
  5. The unit must be packed securely in its original box along with ALL cables and accessories. In the event that not all pieces are returned, a charge may be incurred. New cables will be delivered with the new monitor
  6. Calls received before 16.30 will be serviced during the next working day. Calls received after 16:30 will be carried over
  7. Faulty monitors will be collected from site following the delivery of the new monitor

5 year On-site warranty service (available on many EIZO Medical monitor purchased From 30th July 2007)

In the event an EIZO monitor develops a fault and is no longer subject to the DOA Swap out procedure above, yet is covered by its 5 year warranty, the EIZO On-Site service applies. This cover allows for a “Double Swap”, with the provision of a loan monitor whilst the faulty unit is being repaired

Please follow subsequent procedures:

  1. The owner shall report the fault, to the EIZO Customer Support Department via email to uktechnicalsupport@eizo.com giving detailed description of fault, address (including department), contact name and telephone number and unit serial number
  2. The EIZO On-Site Warranty Loan Form must be completed and signed by owner to the effect that the responsibility for any damage to the loan monitor whilst on-site is accepted. The process will not commence before our receipt of this signed form
  3. EIZO will arrange for a loan monitor to be issued and the faulty unit be collected by a contracted specialist partner.
  4. We will remove the faulty unit from the desk and install the loan unit, using the existing cabling
  5. A signature will be obtained from hospital contact to the effect that the loan is seen working correctly. Our engineer must be accompanied by a hospital staff member.
  6. The faulty unit will be securely packed and returned to EIZO for repair
  7. If a loan monitor is NOT required, EIZO will arrange collection of the faulty unit. If necessary, EIZO will provide a suitable box for its return. Cables and accessories will not be required to be returned
  8. Once repaired the above process will be reversed. EIZO will arrange suitable delivery times for both Equinox and the hospital – to allow minimum disruption to the hospital and its patients
  9. If our engineer is unable to make contact with the hospital staff member on both collection and delivery – a charge of £45 will be incurred
  10. All calls must be received before 15.45 to ensure next working day delivery. Calls received after 15.45 will be carried over

NB. In the event of a faulty unit which is one of a "Matched Pair"
If the fault is deemed to be a screen fault then BOTH units of the 'Matched Pair' will require a screen change to preserve the ‘matched pair’ status. However, if the fault is not connected to the screen e.g. a power supply fault, then ONLY the faulty unit is needed for repair – further details of this will be given when the call is logged with EIZO

Return To Base warranty service

Please follow subsequent procedures:

  1. The owner shall report the fault, to the EIZO Customer Support Department via email to uktechnicalsupport@eizo.com , giving detailed description of fault, address (including department), contact name and telephone number and unit serial number
  2. A Return Authorisation Number (RAN) and Returns address will be provided – which must be clearly marked on all returned goods
  3. To avoid freight damage in connection with return the unit must be packed securely in its original box along together with surrounding impact-dampening. In those cases where the original packing is not used, the monitor shall be packed in equivalent packing. It is important that the monitor is fixed in the box with impact-dampening material
  4. It is the owners responsibility to arrange delivery of faulty monitor to the EIZO repair centre
  5. EIZO endeavour to repair all faulty goods within 10 working days upon receipt of goods. The repaired monitor will be delivered back to owner at EIZO’s own cost

 

Additional Notes

Equinox is not permitted to operate any PC/Server whilst on site and will merely connect and operate the monitor

Please note not all RadiForce Monitors are covered by the 5-years on site warranty - please see list below to check whether yours is covered.

The following EIZO Medical monitors are covered by the 5-year On Site warranty service:

Digital Mammography Monitors:

  • RadiForce GX1030
  • RadiForce GX530
  • RadiForce GS521
  • Radiforce GS521-ST

Diagnostic Monitors:

  • RadiForce RX840
  • RadiForce RX430
  • RadiForce GX340
  • RadiForceGX320
  • RadiForce GS320
  • RadiForce RX340
  • RadiForce RX320
  • RadiForce GX240
  • RadiForce GX220
  • RadiForce GS220
  • RadiForce RX240
  • RadiForce RX220
  • RadiForce RS210
  • RadiForce RS110

Clinical Review Monitors:

  • RadiForce MX270W
  • RadiForce MX241W
  • RadiForce MX240W
  • RadiForce MS230W
  • RadiForce MX220W
  • RadiForce MX210
  • RadiForce MX191
  • RadiForceMS170

 

The following EIZO Medical monitors are covered by the 3-year Return to Base warranty service

Clinical Review Monitors

  • Radiforce MS231WT

Surgical Monitors

  • Radiforce LX4170W
  • RadiForce ES240W

Quality Control Tool

  • Clip-on Swing Sensor G2

 Graphics Boards

 

The following EIZO Medical monitors are covered by the 2-year Return to Base warranty service

Surgical Monitors

  • RadiForce LS560W

 Signal Routing Solutions

  • LMM56800
  • LMM0801-L
  • PDC0100
  • PDS0800
  • TDL3600
  • CID1000P

Quality Control Tool

  • RadiCS UX1 Sensor

 

The following EIZO Medical monitors are covered by the 18-months Return to Base warranty service

Surgical Monitors

  • RadiForce EX240W
  • RadiForce EX210W
  • RadiForce EX190W
  • RadiForce ES150

 

The following EIZO Medical monitors are covered by the 1-year Return to Base warranty service

Dual Height Adjustable Stand

  • LS-HM1-D

Flexible Arms

  • LA-131-D

Wall Mount Arms

  • LA-030-W
  • LA-011-W